Payment integration and video availability
The upload, Waffo payment, generation and download flow is being tested locally before public launch. The availability page explains the current scope.
For a payment question, include your order reference and a brief description. Never email a full card number or security code. Refund requests are reviewed manually under our refund policy. Identify any undelivered videos when you contact us.
Need help with your photo?
Use a valid JPG, PNG or WebP file up to 10 MB. If a file cannot be read, the studio displays a specific error. Try a different photo or export the image again in one of the supported formats.
The photo guide covers selecting, replacing and removing a photo.